Estafeta is operated by GREENWAVE FUTURE TECH LIMITED. Copyright in the Estafeta website and its original content belongs to GREENWAVE FUTURE TECH LIMITED.
1. Cancelling a top-up request
A customer may cancel a top-up request in the console before the platform confirms credit. A rejected, cancelled, or confirmed request cannot be cancelled again. Do not submit duplicate requests for one payment; keep the payment reference.
2. Refunds of confirmed top-ups
The payer may request a refund of their own credited but unused prepaid balance by emailing tiger4wan@gmail.com. Include the account email, top-up request number, amount, payment reference, and proof of payment. We determine the refundable amount after accounting for consumed usage, pending settlement, disputes, promotional credit, fees, and the available refund route.
3. Non-refundable amounts
Completed model calls, digital results already generated or transmitted, actual upstream costs, taxes, and non-refundable payment fees are not refunded. Promotional, bonus, and trial credit cannot be redeemed for cash. Exceptions apply to duplicate charges, platform billing errors, or refunds required by law.
4. Failures and partial completion
If a request fails before billable usage occurs, its reservation should be released. A streaming call, asynchronous task, partially delivered result, or provider-confirmed usage may be charged for actual usage. Provide the Request ID when asking for a review.
5. Review and payment timing
We normally complete a review or provide a progress update within 10 business days after receiving complete evidence. An approved refund uses the original payment method. Bank or payment-provider processing time is outside our control. Currency and fee differences follow the actual settlement.
6. Billing disputes
Report a suspected billing error within 30 days and include the account, Request ID, time, model, and disputed amount. Undisputed amounts remain payable. We review metering records, upstream usage, ledger entries, and audit events.
7. Mandatory consumer rights
The API is a digital service supplied immediately. This Policy does not exclude consumer rights that applicable law does not permit the parties to waive; mandatory law prevails in case of conflict.